Your Data Matters
Privacy Policy
We are committed to protecting your privacy. This policy explains how JourneyBook collects, uses, and safeguards your personal information.
1. Information We Collect
Personal Information:
- Name, email address, phone number (during registration)
- Shipping and billing addresses
- Payment information (processed securely via Razorpay — we do not store card details)
- Order history and project data
Automatically Collected:
- IP address, browser type, device information
- Pages visited, time spent, and navigation patterns
- Cookies and similar tracking technologies
2. How We Use Your Information
- To process and fulfil your JourneyBook orders
- To communicate order status, shipping updates, and delivery notifications
- To provide customer support and resolve issues
- To send promotional offers and product updates (you can opt out anytime)
- To improve our website, products, and user experience
- To detect and prevent fraud
3. Your Photos & Projects
- Photos you upload are stored securely and used solely for book creation and order processing
- We do not sell, share, or use your photos for marketing purposes
- Your project data is retained in your account so you can reorder or edit later
- You may request deletion of all your photos and project data at any time
4. Information Sharing
We do not sell your personal information. We may share data only with:
- Payment Processors — Razorpay for secure payment handling
- Shipping Partners — courier companies for order delivery
- Cloud Services — AWS for secure data storage
- Legal Requirements — when required by law or government authority
5. Data Security
- All data is transmitted using SSL/TLS encryption (HTTPS)
- Passwords are hashed and never stored in plain text
- Payment data is handled by PCI-DSS compliant processors
- Regular security reviews and vulnerability assessments
6. Your Rights
- Access — Request a copy of your personal data
- Correction — Update inaccurate or incomplete information
- Deletion — Request deletion of your account and data
- Opt-out — Unsubscribe from marketing emails at any time
To exercise any of these rights, email us at privacy@journeybook.in.
Last updated: June 2026